Frequently Asked Questions

A You may obtain a conditional approval within 24 to 48 hours of submitting your completed application. A formal loan approval can take up to a week and may take longer in some circumstances, depending on how quickly you can provide any additional documentation required to approve loan application.

A Our job is to find you the most suitable loan product depending on your circumstances, financial situation and what repayment structure you can comfortably afford given lifestyle choices. All of these aspects will affect how the team at WhiteStar Finance can structure an appropriate loan for you. For example, deciding whether it is a standard loan or a non-confirming loan.

A Yes! The team at WhiteStar Finance can obtain most of the information over the telephone saving you the time and energy required to attend meetings. All necessary documentation* for the loan application can be handled through via email, fax or post.
* Subject to appropriate identification.

A Yes! It is important to note that the ‘lender’ sets the rates based on a number of factors, such as risk and security - therefore the fees and interest rates will vary depending on your specific situation. For example, a standard home loan package (conforming) may have lower fees and relative competitive interest rates. In comparison, a standard home loan package (non-conforming) loan may attract higher fees and interest rates depending on the assessment of risk by the lender given your circumstances. Please ensure that before you accept any loan offer, you understand all fees, charges and the interest rate applied to your loan application. If you are not sure about any details of your loan offer, please contact our dedicated staff who may be able to assist you.

A Yes! We speak to many people in similar circumstances. We are often able to assist clients who may have defaults, judgements or are behind in their loan repayments (arrears). It is important to note that you will need to have residential property as security for a loan. Please call to speak to a consultant to discuss your individual circumstances and finance requirements

A Of course! Provided the loan is secured by residential property.

A WhiteStar First Home Smart Program provides a phone service answering your questions about how to obtain your first home loan. We can assist you with calculations on what repayments you can afford, what deposit you need and what your weekly payments will be. The team at WhiteStar Finance can also assist you with a pre-approval loan which is an obligation free and cost free service (it is indicative only and not binding on you or the lender). This will assist you with narrowing your search for the right home in the right price range.