WhiteStar Finance Pty Ltd Internal Dispute Resolution Policy

WhiteStar Finance Pty Ltd is committed to fair and prompt resolution of any disputes or complaints. Please let us know any concerns you may have promptly because a conversation on the telephone means WhiteStar Finance Pty Ltd can learn how to serve you better and continually improve our customer service. Often complaints are misunderstandings that can be resolved during a telephone conversation or two with our Dispute Resolution Officer.

If the initial discussions don’t provide a customer with a satisfactory resolution then our Dispute Resolution Officer will normally request that the complaint be put into writing. Once we have the complaint in writing we will confirm receipt and provide an estimated time for resolution.

The Dispute Resolution Officer will assist the customer with handling the complaint and will advise if any further information is needed. The Officer will liaise with WhiteStar managers and staff to find answers for the customer and if appropriate determine an equitable remedy. The customer will be informed of the decision and the reasons for that decision.

The above procedures are at no cost to the borrower.

Complainants should telephone in the first instance and ask to speak to our Dispute Resolution Officer:

Ph: 1300 652 842
Fax: (03) 8514 4244

Mail: WhiteStar Finance Pty Ltd
Attention: Dispute Resolution Officer
Level 1, 382 Wellington Road
Mulgrave, Vic 3170